Our Process
A Hands-Off Process To Simplify
Your Search — No Questions Asked.
Finding a trusted outsource, technology or leadership training partner for your call center changes everything. But the opposite is also true: hiring a firm based on a random search can be a recipe for disaster.
We leverage a rigorous approach, a vast network and the right people, processes and technology to simplify your search. We call it the Match Matrix ™ and you’ll love it. Get started by clicking below.
The easy way.
1 Mission
Elevating Your Call Center Performance
You’re In The People Business. We Know The Best.
The contact center business is the people business, with your agents and managers having the most impact on your performance and profitability. From developing leaders, attracting talent or connecting you with vendors that are inaccessible through most searches —we ensure you access the best.
Processes Built Around a Culture Of Discipline.
Developing and refining processes isn’t a one-off, it’s a constant. We bring decades of developing, refining and calibrating processes built around a foundation of discipline, consistency and leadership.
Access Tomorrow’s Technology, Today.
Yesterday’s call center technology is obsolete today. We help you leverage a network of vetted technology providers with a track record of staying on the cutting edge of call center technology — to ensure you never get left behind.
How Our Match Matrix™ Works
Step 1: Book Call
Book your introductory call with our Founder, Hale Jay — and let us know your unique needs and goals.
Step 2: Match Matrix™ Assessment
We align over 32 criteria of your call center with the profiles of 100+ pre-vetted outsource solutions.
Step 3: Personalized Recommendation(s)
Access our personalized recommendations based on your needs with zero obligation to move forward.
Stop Searching. Start Saving.
The first step towards simplifying your call center outsourcing starts with a quick chat — simply click below to book yours today.