Client Results

Hear Directly From Our Clients

After hundreds of successful implementations, we’ll let our trusted clients do the talking.

I have worked with Hale Jay and Contact Center Consulting Group for the past four years with four different clients. Hale’s strong desire to see clients reach their goals and affect change in their companies is one of the reasons for CCCG’s success. Once a client is placed with our Contact Center, Hale and CCCG stay involved continuing to advise on the success of the client company. CCCG’s expertise in the industry delivers results. We look forward to successful partnerships with CCCG in the future.

From the outset, it was clear that Contact Center Consulting Group had a deep understanding of the call center industry. Their ability to assess our needs and unique challengeswas a game changer for our company. Hale, Cory, and Scott took the time to listen attentively, ensuring that every detail was considered in the search for an outsourcing solution. Instead of a one-size-fits-all solution, they curated a list of potential partners that aligned with our specific criteria. CCCG’s dedication to finding not just any outsourcing option, but the one that perfectly suited our business model and customer service goals.

“I highly recommend working with Contact Center Consulting Group. Their exceptional service in connecting us with the right outsource partner has played a pivotal role in the success of our outsourcing strategy. Hale and Cory’s understanding of our needs and their extensive network within the industry ensured we found a partner who aligned with our requirements. The entire process was seamless, saving us time and effort while delivering results. “

“We started looking for an outsource call center partner when we found Contact Center Consulting Group. We were nervous about getting it wrong, especially with thousands of providers to try to choose from. CCCG made it effortless and found Outsource Providers that had experience taking calls as complex and training intensive as ours. They knew all the players well and gave us valuable insights.”

We’re Proud Members Of The MWCCA

Midwest Contact Center Association is a contact center group that brings together contact center professionals with the common goal of education, collaboration, and networking — and CCCG’s Hale Jay is a founding member and Board of Directors.

Stop Wasting Time With Online Searches.
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Our Mission Is Your Success. Period.

Your Business Before CCCG

Wasting time on Google Searches

Sifting through thousands of options that all say they’re “the best”

Having your team collect RFPs and respond to each provider

Guessing and hoping your provider will actually deliver on promises

Dealing with sales reps who don’t have your long-term interests at heart

Your Business After CCCG

Done-for-you search with personalized recommendations

Pre-negotiated rates to save up to 50% from top vendors

Freeing up you and your staff’s time energy and bandwidth

A world-class customer service experience that increases profitability

Dealing with a trusted partner with zero pressure to move forward

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