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Your Contact Center Is Unique. Don’t Rely On Empty Promises & Unproven Solutions.

Whether outsourcing, looking for technology, or benchmarking your center, Contact Center Consulting Group matches you with proven providers using a rigorous approach that leverages our experience with hundreds of implementations. Every provider and sales rep claims they’re best, but how do you know?

We Know...Trusted by clients for 25+ years.
  • 100% Free and No Obligation
  • Get Matched Based On Your Goals & Needs
  • Improve Performance, Efficiency & KPIs
  • Reduce Overall Costs By Up To 50-70%
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75 +

Years Of Combined Call Center Experience

200 +

Successful Client Engagements

50% - 70%

Up To 50% In Reduced
Overall Costs

0

Headaches, Hassle Or Wasted Time

We’re Partners Every Step Of The Way. Including Pre, During & Post-Sale.

Simplify Your Search. Focus on What Matters.

Assessment

We need to understand your people, process, and technology in order to introduce you to the providers that have the experience and expertise that best matches yours. The great news is that you only need to explain it once, to us, and we take it from there. You’ll start your search with only the most qualified.

Recommendations

We align your criteria in an overview that answers all the questions providers will need to understand. They will provide a detailed proposal including their experience, pricing, and recommendations. You can review all the proposals and we’ll set up teleconferences, follow-up meetings, and call center tours with the providers you’d like to meet with. 

Selection

Now that you’ve evaluated the best options, CCCG will help you take the next step by sharing our personal experience working with the providers, sharing references for you to speak with, and better understanding what the day-to-day client-provider relationship looks like. All based on your timeframe, if—and when—you’re ready to take the next step.

Negotiation

We understand the national and international pricing and contractual landscape. With our track record and experience, we’ll help you eliminate guesswork when it comes to getting the best pricing and deal terms. In addition, we provide specific advice and guidance on what landmines to avoid in contracting the term, ramp and exit language.

Kickoff

Our team ensures a smooth kickoff process between you and the provider by participating in all of the implementation calls. We’re in your corner to make sure promises are being fulfilled, every detail is taken care of and you have ultimate peace of mind that you’ve made the right choice.

Ongoing Support

Unlike others, we stay with you post-sale up until the contract has expired. Once you’re up and running, we’ll be as involved as you like. For most clients, we’re on every quarterly status call between you and the provider to make sure you’re happy. We pride ourselves on being an ongoing resource for our clients.

Learn More

Our Mission Is Your Success.

Contact Center Consulting Group leverages 75+ years of combined experience.

People

The call center business is the people business. Founder and CEO Hale Jay has an unmatched network with vast experience across every call center role during the last 25+ years — with thousands of hours spent in the trenches with business owners, call center directors, agents, and managers.

Process

World-class call center operations rely on proven yet adaptable processes based on the business's unique needs. Our call center operations expert Cory Gallagher has refined processes for two decades while building a culture of discipline.

Technology

With technology rapidly evolving, we ensure our clients stay ahead of the curve. Scott Current brings 25+ years of call center technology experience across every industry with expertise in adapting to new technology, digital transformations and cloud infrastructure.

Testimonials

Trusted By Hundreds Of Clients.

"I have worked with Hale Jay and Contact Center Consulting Group for the past four years with four different clients. Hale’s strong desire to see clients reach their goals and affect change in their companies is one of the reasons for CCCG’s success. Once a client is placed with our Contact Center, Hale and CCCG stay involved continuing to advise on the success of the client company. CCCG’s expertise in the industry delivers results. We look forward to successful partnerships with CCCG in the future."

"From the outset, it was clear that Contact Center Consulting Group had a deep understanding of the call center industry. Their ability to assess our needs and unique challenges was a game changer for our company. Hale, Cory, and Scott took the time to listen attentively, ensuring that every detail was considered in the search for an outsourcing solution. Instead of a one-size-fits-all solution, they curated a list of potential partners that aligned with our specific criteria. CCCG’s dedication to finding not just any outsourcing option, but the one that perfectly suited our business model and customer service goals."

“I highly recommend working with Contact Center Consulting Group. Their exceptional service in connecting us with the right outsource partner has played a pivotal role in the success of our outsourcing strategy. Hale and Cory’s understanding of our needs and their extensive network within the industry ensured we found a partner who aligned with our requirements. The entire process was seamless, saving us time and effort while delivering results.“

“We started looking for an outsource call center partner when we found Contact Center Consulting Group. We were nervous about getting it wrong, especially with thousands of providers to try to choose from. CCCG made it effortless and found Outsource Providers that had experience taking calls as complex and training intensive as ours.
They knew all the players well and gave us valuable insights.”

Call Center Director, Major Healthcare Provider

Your Search Ends - and Journey Begins - Here.

Get A Personalized Recommendation Using Our Match Matrix™— 100% Free.

Instead of wasting time on Google Searches, endless RFPs, etc., we align over 32 criteria of your call center with the profiles of 100+ pre-vetted outsource solutions using our Match Matrix™ —free. You’re under no obligation to move forward with our recommendations.

The first step towards simplifying your call center outsourcing starts with a quick chat — click below to book yours today.

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Contact Center Consulting Group

Whether outsourcing part or all of your contact center, Contact Center Consulting uses a rigorous approach that leverages people, processes and technology to exceed your goals and increase performance. Trusted by clients for 25+ years.

Questions? Contact Us

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